You may have heard the expression Patient-Centered Medical Homes, but what exactly is a patient-centered medical home? A patient-centered medical home is a system of care in which a team of health professionals work together to provide all of your child’s health care needs. Northeast Pediatrics is in the process of being recognized by the National Committee for Quality Assurance (NCCQA) as a patient-centered medical home. We are implementing processes and policies to assist in maintaining our commitment to provide high quality, coordinated, accessible care to each child and family. We use technology such as electronic medical records and the secure patient portal to communicate and coordinate your child’s care and provide the best possible outcomes.
Your child is the most important part of a patient-centered medical home. When you take an active role in your child’s health and work closely with us, you can be sure that your child is getting the appropriate care.
What you can expect from Northeast Pediatrics as your patient-centered medical home:
- We are always available when you need us. You can communicate with us easily and efficiently and get appointments when needed. The secure patient portal allows you to communicate with us 24 hours a day, 365 days a year. If you think your child might need after hours care, call us first so we can help to coordinate care through the appropriate facility. A physician is always on call after hours for emergent needs and can be reached by calling the main office number at each location.
- We know or will learn about your child’s health history, life situation and health goals. We will review these every time we see your child and suggest treatment options that make appropriate medical sense.
- We will help you understand your child’s conditions and how to take care of your child. We will explain your options and help you make decisions about your child’s care.
- We will help you coordinate your child’s health care – even if we are not the ones giving you the care. Our care coordinator will help you find specialists, get appointments, and make sure specialists have the information they need to care for your child.
As a part of our practice, we ask you assist us by:
- Keeping us informed. Come to each visit with any updates on medications (including over the counter), medical history, health status, recent tests, self care information, and any visits to facilities outside of Northeast Pediatrics (hospitalization, ED visits, specialty or urgent care visits). We’ll also need to know of any changes to your health insurance information.
- Scheduling recommended well visits and immunizing. We can provide the highest quality of care to your child when the recommended well visits are fulfilled and your child is fully immunized.
- Letting us know how we can help. If your child or family is in need of community, mental health or other specific resources to help manage your child’s health, please contact us.
Thank you for allowing us to provide excellent, quality care for your child!