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NECP COVID-19 Response

Categories: NECP News

At Northeast Peds your child’s health and well-being is our top priority. We are currently working diligently to stay abreast of the situation regarding COVID19. We have already taken measures in our offices to help limit the spread of this virus including increasing cleaning procedures, removing all toys and books from the waiting room, requiring online check-in prior to all appointments and asking that families limit the number of adults bringing children to the office.

Over the next several days and weeks you will notice other changes to our normal operating procedures as the situation with COVID19 in our community develops.

Please know that we have a team that is meeting regularly to determine what is best for our patients, our staff, and their families.

Starting on Monday, March 16, we will be scheduling all well visit appointments during our morning hours, and all ill visit appointments during our afternoon hours. While we understand that this may inconvenience some families, we feel it is imperative to do everything we can to limit the contact of our well patients with any sick patients.

If your child has a well visit appointment, but they are sick, we ask that you call our office to discuss rescheduling your appointment.

We are asking that if your child has a form that needs to be completed, please email those forms to us and we can email the completed forms back to you when they are completed. If the forms are not able to be emailed please call us before you come into the office and we can have someone meet you at the door to get the forms from you.

To further limit our patient’s risk of exposure, starting Tuesday, March 17th, we will be asking that families wait in their cars prior to coming into the office. We will be providing you with a number to text our staff when you arrive at the office and we will then text you when your room is available. This will allow you and your child to be taken straight to your room upon entering the office which avoids any potential exposure in our waiting room.

We are also exploring ways to provide telehealth visits to our families that may not need to come into the office for a visit. We are hoping to have something in place for this by the end of this week.

At this time, we do not have the capability to test our patients for COVID19. If you are concerned that your child may be exhibiting symptoms of COVID19, please call our office and you will be able to discuss your concerns with one of our nurses to determine the best plan of action.

We know how challenging social distancing for families can be, especially those with young children. While we encourage families to stay home as much as possible, it’s still OK for kids to go outside and play, ride their bicycle, or go for a hike in the woods.

Please know that this is new territory for all of us. We are doing all we can to support your family and their healthcare needs as well as support our staff and our providers.

We want to thank all of our families for your patience and understanding and know that we will continue to keep you up to date on any changes or new developments as they happen.